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Our Returns Policy

If the product has a manufacturing fault or has been damaged in transit, then you would not be liable for any costs incurred in providing a suitable replacement, although for items damaged in transit it is essential that this is reported on the Proof of Delivery docket.  IMPORTANT- Faulty products should be reported within 3 days starting the day after the product has been delivered. After the 3 day period faulty goods can only be replaced in accordance with any warranty provided by the manufacturer.

What you Need to Do:

  • The courier is obliged to wait while you check the condition of the delivered goods. If the courier will not wait, please sign the delivery record sheet as "not checked" or "damaged".
  • If your delivery (product and packaging) appears damaged in any way, please state this on delivery documentation. This will help us to make a claim against the courier on your behalf.
  • If you sign for your delivery as "accepted", any insurance claims for damage against the courier may be deemed void.
  • Photos of damaged goods must accompany your claim, however if this is not possible for any reason please inform us in advance.
  • Do not install or use any product if you deem it damaged or incorrect as once it is installed no refunds or replacements will be offered.
  • If you don’t follow the above procedures, your goods will be deemed correct and free from defect or damage. You will be deemed to have accepted the goods.

Please Note that we will not be liable for any fitting costs of the products or consequential costs should the product need replacing at any point for whatever reason. Any products that are faulty or of unsatisfactory condition will be replaced or a refund will be granted for the products cost and its delivery.

If you have any queries or worries at all, please don’t hesitate to contact us on 0818 855 505